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FAQs

  1. Do you have a Quarry?
  2. Do you have a Factory?
  3. Are you a trading company? Are you agents for the factory or the quarry?
  4. What is your delivery time?
  5. Who does your quality control in the quarry / warehouse?
  6. Why should we buy from you?
  7. What are your delivery and payment terms?
  8. How can you give me good prices if you are not a factory owner?
  9. How is your Quality?
  10. Quality checks incorporated :
  11. How are the slabs produced?
  12. Can you mix sandstone and granite together in one container?
  13. How do you inspect blocks?
  14. What is open top container?
  15. What is box container?
  16. What are free lengths?
  17. What is the process once we place an order with you?
  18. How long does it take from the time of order to delivery at our warehouse?
  19. Who are your competitors?
  20. Why do you call your company 'Unique'?
  21. What are the modes of Payment?
  22. Currently DK Overseas offers shipments under :
  23. Do you provide any assurance for quality?
  24. What is the criteria for sending samples?
  25. Do you offer distributorship?
  26. Do you provide any guarantee?

Q: Do you have a Quarry?

No, we don't have a quarry because owning a quarry will not serve our objective of catering to demands of more than one variety of granite to our customers worldwide. We do have tie ups with the quarries whereby we practically get the best portion of the quarry area allotted to us by granting advance to the quarry owner. We are literally the owners of this particular portion and all the production of this area belongs to us.

 

Q: Do you have a Factory?

We have strategic alliances with factories having very good production capacity with some of the latest machines (Italian etc) for cutting. We have struck a deal with these companies to get our blocks processed at a highly reasonable cost. These companies are assured of continuous orders from our side which makes it a win- win situation for not only us but also for our customers (in the form of advantage in cost which is passed on to them.) Also, the factory owners lack the entrepreneur ability and most of them put up the factories to avail the extraordinary benefits by the govt.

 

Q: Are you a trading company? Are you agents for the factory or the quarry?

We are a trading company with a difference. We have the inherent advantages of both owning a quarry and a factory due to our strategic alliances with quarry owners and factory owners. We, infact, have merchant exporters sourcing from us.
For all practical purposes, we are at par with the manufacturers. It is just that we do not own a quarry, for it does not enable us to cater to demands of varieties from our customers all over the world. The company does not believe in confining itself to just a few stones and owning a quarry would do just that. We actually believe in being an international player catering to the market dynamics of more than one market condition (i.e., more than one nation or territory.)

 

Q: What is your delivery time?

We hold stock of over 100 containers of all popular varieties of stones for the convenience of our buyers worldwide. This enables us in shipping the containers within 24 hours of placing the order.

 

Q: Who does your quality control in the quarry / warehouse?

We firmly believes that there can be no substitute for good quality especially in the international market. We have our own quality control inspectors trained by us who thoroughly understand our quality control policies deputed in the various quarries where our purchase managers would have decided to buy from. This enables us to keep a complete control over the stones marked and transported to our factories. We thus do not allow any untoward to chance in the hands of the third party.

 

In a similar fashion, we have our quality inspectors deputed to the factory to monitor the whole process starting from cutting the block to manufacturing tiles to ensure international standards through out.

Q: Why should we buy from you?

We firmly believe that you should buy from us because we see no reasons why you should be deprived of such a good deal.

 

We offer you good deals in terms of pricing, in quality, in purchase (in terms of convenience) with immediate shipping and last but not the least in terms of after sales customer support.

We believe in giving the best to our buyers because we know that they deserve nothing but the best.

Q: What are your delivery and payment terms?

DELIVERY : Normally 3 to 4 weeks are required for processing of order from date of receipt of order or L/C for standard sizes . However, for specific size orders extra time may be required but requests for earlier delivery will be done as per request.

 

PAYMENT : As in any international trade context, we start with Irrevocable L/C at sight favoring, DK Overseas, 611,"C" Block, AECS Layout, Kota, Rajasthan - 560 037. With repeated dealings, we intend to be more flexible keeping in mind the interests of both the parties involved.

Q: How can you give me good prices if you are not a factory owner?

In fact it is the other way around. The very reason and the fact that we don't own factories gives us special advantages that we pass on to our customers.

 

Our production process is not enslaved by the inevitable depreciation caused to the quality of the machines. Choosing the unit with the best machines in the best shape is solely at our discretion.

We are under no such obligation to transport the raw material to a far away production unit that may lead to incurring unnecessary transport cost. We would rather take up the best unit close by and get the stones processed there. This again enables us to give a better pricing to our buyers.

We have strategic alliances with the units where we get our job work done. Infact, one of the reasons behind not having a factory is the advantage that we see in this strategic alliance with such units. They look up to us as we provide orders and since they are sure of obtaining the same, they willingly provide the service at a highly reasonable cost. This is yet another logical justification for resorting to job works. It is a win win situation for not only us but also for the customer who is a definite part of the profit made.

Q: How is your Quality?

We match international standards. The very fact that we export to over 20 countries is a testimony to this fact. We incorporate quality checks at every stage starting from quarrying to packing. We depute our own quality inspectors at the quarries and follow the same practice in the production unit as well. The qualified geologists deputed at the quarry to do the needful.

 

Q: Quality checks incorporated :

Gloss meter : for assuring the required gloss on the surface
We make sure that there are no scratches on the surface by close observation by our experts.

 

We maintain the thickness and the size according to the specification.

 

Q: How are the slabs produced?

Process: Blocks are moved from the quarries. Blocks are then sent to the the factories (on job work basis) with excellent Italian machines. Plan is made as to how each block is cut. The uneven portions of the blocks are dressed with a wire saw. The blocks are cut into slabs by gang saw machines and polished by line polishing machines.

 

Q: Can you mix sandstone and granite together in one container?

We have no problems in mixing up the sandstone with granite. But we strongly advise the customers not to resort to this combination. The reason is that granite is available in south India whereas sandstone in the north. India being a vast country and keeping the transport conditions and the cost involved in bringing both the stones to the same point would mean so much more overheads and thereby increase in the price.

 

Q: How do you inspect blocks?

The blocks are checked for fractures / patches on the surface. They are checked for patches and any other fracture that might have caused due to blasting or just naturally. Water is poured on the block to test for color variation, regularity of the pattern. (all 6 sides are checked similarly.)

 

Q: What is open top container?

It is a container that is open from the top that enables loading from the top.

 

Q: What is box container?

The container that is closed from all sides.

 

Q: What are free lengths?

These are slabs without any specific measurement bought by the buyer so that he may cut them into required specifications at his end.

 

Q: What is the process once we place an order with you?

Thanks to immediate stocks, we will ship the goods within 24hours of receiving the order. The goods are loaded into the containers at our unit. The customs executive cross checks the containers with the invoice and after matching them, it is sealed and taken to the internal port. It is sent to Chennai from where it is shipped to the destination.

 

Q: How long does it take from the time of order to delivery at our warehouse?

Depending on high seas time, as far as shipment is concerned, we take around a day from our end.

 

Q: Who are your competitors?

We have no Indian competitors but it is an irony that Italians and Chinese who import rough blocks from India and get them processed and sell them in the international market with their strong marketing skills are our main competitors. China gives good competition in terms of price but they cannot match Indian Quality.

 

Q: Why do you call your company 'Unique'?

Our company is unique in the way it markets its products and the distinct approach it has adopted towards customers.

 

 

We are in a position to offer the best pricing as a natural culmination of its strategic alliances with factories where it gets the job work done. These alliances render an immense advantage in the form of reduced cost which in turn is passed on to the valued buyers.

 

Q: What are the modes of Payment?

Normally payment is through irrevocable letter of Credit. However after satisfactory dealings in couple of shipments, the credit terms can be agreed upon between Customers and DK Overseas.

 

DK Overseas offers shipments under :
Letter Of Credit - Sight / Credit
Document against payment - COD
Advance Payments.
Part advance payments 10%- 25% advance and balance against DP/COD.

Q: Do you provide any assurance for quality ?

With our experience we have amply understood buyers quality requisites. And this is our commitment that buyers requisite will be fully met. Our quality systems are in place to ensure that every time you deal with us , quality and excellence of management in every department is guaranteed. However we are open to any independent inspections (SGS, LLOYD or others) agency.

 

Q: What is the criteria for sending samples ?

Normally we send small samples ( 3"x3" ) to serious customers for the evaluation. The bigger samples are sent only against specific requirements and on freight collect (to pay) basis. Once you place an order this cost will be reduced from your Invoice. We'll appreciate your company profile or your web address (URL) enabling us to understand you better.

 

Q: Do you offer distributorship ?

We offer distributorships worldwide and welcome genuine enquiries. We need following information for us to consider any distributorship.

 

Complete profile, detailing years in stone business.
Area of marketing operation.
Products handled, products of interest and their projected sales.
Payment terms sought & security of payments.
Plant / Factory details, annual turnover & management staff etc.
Quality parameters & other support required.
Exclusivity or any other requirement

 

Q: Do you provide any guarantee?

All shipments made by us are guaranteed for agreed – Quality and Delivery time, in case of any deficiency in quality or service the material is free of cost or the customer is suitably compensated. A BANK PERFORMANCE GUARANTEE is available.